Privacy Policy

Last updated: 31 August 2026

Aquuamarine ("Aquuamarine", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.aquuamarine.com, submit an enquiry, request a quotation, communicate with us, or use our cleaning and facility-management services.

1. Information We Collect

We may collect the following information:

• Your name, mobile or telephone number, and email address.
• Your residential, office, or service address.
• Your selected service, preferred date or time, and details included in enquiry or quotation forms.
• Messages, feedback, reviews, and customer-support communications.
• Photographs or videos of the service location when voluntarily shared or required for a quotation or service assessment.
• Payment and transaction information, where applicable.
• Technical information such as IP address, browser type, device type, pages visited, referral source, and website usage information.
• Information submitted through Meta, Facebook, Instagram, Google, WhatsApp, or other advertising and communication platforms.

Please provide only the information necessary for your enquiry or service.

2. How We Collect Information

We may collect information when you complete a website enquiry or callback form, request a quotation, book a service, contact us by telephone, email, WhatsApp, or social media, submit an online lead-generation form, make a payment, use one of our services, provide feedback, participate in an offer, or browse our website.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and callback requests.
• Prepare quotations and arrange site inspections.
• Confirm, schedule, and provide requested services.
• Communicate service updates or changes.
• Process payments and maintain business records.
• Provide customer support and resolve complaints.
• Improve our website, services, advertising, and customer experience.
• Send relevant offers or promotional communications where you have consented.
• Measure advertising performance and understand how visitors use our website.
• Prevent fraud, misuse, or security incidents and comply with legal, tax, accounting, and regulatory obligations.

We will not use your personal information for purposes unrelated to those described in this policy without appropriate notice or consent.

4. Consent and Marketing Communications

By voluntarily submitting your information through our website, enquiry forms, advertisements, or communication channels, you consent to Aquuamarine using that information to respond to your request and provide the relevant service.

Promotional messages will be sent only where permitted and based on your consent or applicable law. You may withdraw your marketing consent at any time by contacting us at info@aquuamarine.com. Withdrawing marketing consent will not affect essential communications relating to an active enquiry, quotation, booking, payment, or service.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep the website functioning, remember visitor preferences, understand website traffic, measure advertising performance, improve website content, and support analytics or remarketing campaigns.

Third-party services such as Google Analytics, Google Tag Manager, Meta Pixel, or advertising platforms may place cookies or collect limited technical information according to their respective privacy policies. You can manage or block cookies through your browser settings, although disabling certain cookies may affect some website features.

6. Sharing of Personal Information

We may share personal information only when reasonably necessary with employees and authorised service teams; technology, hosting, analytics, communication, and payment providers; advertising platforms when you interact with our advertisements; professional advisers; government or regulatory authorities where required by law; and business partners or subcontractors involved in delivering the requested service.

We do not sell or rent your personal information to third parties.

7. Data Security

We use reasonable administrative, organisational, and technical safeguards to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Please avoid sending passwords, financial credentials, or unnecessary sensitive information through enquiry forms or unsecured messages.

8. Data Retention

We retain personal information only for as long as reasonably necessary to respond to your enquiry, complete the requested service, maintain transaction and customer-service records, resolve disputes, meet legal or accounting requirements, and protect our legitimate business interests. Information that is no longer required will be deleted, anonymised, or securely disposed of, subject to applicable legal obligations.

9. Your Rights

Subject to applicable law, you may request to know what personal information we hold about you, correct or update inaccurate information, withdraw consent for consent-based processing, request deletion of information that is no longer required, opt out of promotional communications, or raise a complaint about how your information has been handled.

To exercise these rights, email info@aquuamarine.com with your name, contact details, and a clear description of your request. We may verify your identity before processing the request.

10. Third-Party Websites and Services

Our website may contain links, maps, social-media features, communication tools, or content provided by third parties. Their privacy practices are governed by their own policies, and Aquuamarine is not responsible for the privacy or security practices of external websites and platforms.

11. Children's Privacy

Our services and website are not intended for individuals under 18 years of age. We do not knowingly collect children's personal information without appropriate consent from a parent or lawful guardian. If you believe that a child has submitted personal information to us, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, business practices, or legal obligations change. The revised policy will be published on this page with an updated effective date.

13. Contact Us

For privacy questions, requests, or complaints, contact: